Weekend Stay

Cancellation Policy

Hello there! We understand that plans can sometimes change unexpectedly. Here’s what you need to know about our cancellation and reservation suspension policy: Non-Holiday stays: Minimum of 5 days notice (prior to scheduled arrival date/time) Holiday stays: Minimum of 14 days notice (prior to scheduled arrival date/time) Suspending your reservation means you’ll receive a full cottage credit, which you can use within 3 months of the date your suspend your booked reservation. Your cottage credits can be converted into handy gift certificates or easily transferred to your family and friends. How to Suspend Your Reservation: Simply shoot us a text or call at 979-353-1969 between Monday - Friday between 9 AM - 5 PM Central Time. During after hours, please leave a text or voice message or drop us an email at cottagechtx@gmail.com. Include your name and reservation check-in date. Why We Have a Suspension Policy: We're not like chain hotels with an endless supply of rooms. With only 1 cottage on the property, our availability is extremely limited, and when you make a reservation, we take the cottage completely offline, guaranteeing it for your exclusive use. While this ensures your reservation, it also means that cancellations could leave us with vacancies and lost revenue. Our time-sensitive suspension policy gives us the chance to re-book the cottages when a suspension occurs, helping us avoid these costly challenges. Please be advised that, in adherence to our policy, refunds cannot be issued, irrespective of the method of payment used for the reservation. We appreciate your understanding and cooperation and hope this friendly policy keeps things transparent and flexible for you! If you have any questions or need further assistance, don’t hesitate to reach out. Thank you kindly.

Contact Details

• The Cottage at Chappell Hill, 8900 Hackberry Bend, Chappell Hill, TX, USA